Privacy Policy

1. What data we collect

  1. The personal data we collect from you includes:
    • questions, queries or feedback you provide, including your email address if you contact LEVRA. 
    • a learner’s work email address when they sign up to our LEVRA Learn Portal. 
    • a learner’s gender, age and professional experience. 

2. Why we need your data

  1. We may collect personal data in order to:
    • communicate with participants regarding programme updates, feedback, and support;
    • conduct surveys and gather feedback for continuous improvement;
    • respond to any feedback you send us, if you’ve asked us to;
    • provide you with information about our services; 
    • generate anonymised statistical data for research and analysis purposes;
    • facilitate enrolment, attendance tracking, and certification processes; 
    • measure and track a learner’s human skills improvement over time; and 
    • provide participants with relevant resources, recommendations, and career development opportunities.

3. Our legal basis for processing your data

  1. The legal basis for processing all other personal data is that it’s necessary:
    • to perform a contract to which the learner is a party; and 
    • in such instance whereby the learner has given explicit consent to such processing of data. 

4. What we do with your data

  1. The data we collect may be used to generate anonymised statistical data for research and analysis purposes. We will only share your data if we are required to do so by law, for example, by court order, or to prevent fraud or other crime or we obtain your express permission.
  2. We will not:
    • sell or rent your data to third parties; or
    • share your data with third parties for marketing purposes. 

5. How long we keep your data

  1. We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.
  2. We will:
    • keep learners email data until they unsubscribe; and 
    • keep learners feedback data indefinitely. 

6. Children’s privacy protection

  1. Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

7. Where your data is processed and stored

  1. We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.
    ‍
    All personal data collected though Type Form is hosted on Amazon’s AWS service, these servers are in the EU.
    ‍
    Where data processing happens in the US, suppliers need to meet the certification standards set out in the UK-US data bridge agreement. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.

8. How we protect your data and keep it secure

  1. We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data, for example, we protect your data using varying levels of encryption.
    ‍
    We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

9. Your rights

  1. You have the right to request:
    • information about how your personal data is processed;
    • a copy of that personal data and 
    • that anything inaccurate in your personal data is corrected immediately. 
  3. You can also:
    • raise an objection about how your personal data is processed;
    • request that your personal data is erased if there is no longer a justification for it; and 
    • ask that the processing of your personal data is restricted in certain circumstances.
  5. If you have any of these requests, get in contact with our Privacy Team.

Contact the Privacy Team if you:

  1. have a question about anything in this privacy notice;
  2. think that your personal data has been misused or mishandled

  3. LEVRA Team
    1 Sudbourne Road London,
    SW2 5AE
    • You can also make a complaint to the Information Commissioner, who is an independent regulator.

      Information Commissioner
      icocasework@ico.org.uk
      Telephone: 0303 123 1113
      Textphone: 01625 545860
      Monday to Friday, 9am to 4:30pm
      Find out about call charges

      ‍      Information Commissioner's Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire
      SK9 5AF

    Changes to this policy

    1. We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, LEVRA will take reasonable steps to let you know.
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      ‍      Last updated: 1 January 2024