Overview

Emotional Intelligence
Resilience
Asking Questions
Managing Time and Priorities
Professional Behaviour
SBS Insurance Services equips employees with critical interpersonal skills to boost customer relations and drive overall business outcomes.

The Challenge

SBS faced a critical training gap, as their focus on regulatory and process aspects overlooked the essential human skills needed to handle conflicts and emotionally charged situations effectively.

Solution

Two programmes were delivered, one for the Claims Handlers and one the the managers at SBS. The Skills Modules selected for each group targeted specific skills related to their job roles.

The Results

Internal SBS data proves that employees are retaining the objectives from the LEVRA Skills Modules and applying these on the job. We are collaborating with SBS to create personalised insurance specific modules to deal with key industry interpersonal issues.
90%
indicated VR sessions were immersive
90%
learnt practical takeaways
76%
retained the information learnt
"Collaborating with LEVRA has revolutionised training at SBS. Their Virtual Reality scenarios create an immersive and dynamic learning environment, equipping our staff with the Human Skills and confidence to excel. We are excited to continue this partnership, driving innovation and delivering cutting-edge training solutions."
Ollie Davies
Operations Director

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